Privacy Policy

We are Elva Wellbeing Limited (Trading as Elva). We provide an online platform which provides Financial Welleing Services.

Our registered address is at Rutland Court, 64 Upper Berkeley St, London, W1H 7QT. We are a private limited company and our registered company number is 11433009. We operate from our registered address.

Elva is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. For the purposes of the Data Protection Laws.

We are the data controller of any personal data you provide to us and are subject to any applicable data protection laws.


Contacting us

If you have any questions about our privacy policy or your information, or to exercise any of your rights as described in this privacy policy or under data protection laws, you can contact us: Elva, Rutland Court, 64 Upper Berkeley St, London, W1H 7QT.


  •        The Elva platform, which is the online platform through which employees can avail of our services.
  •         The Elva employer Portal, which is the online portal through which our clients allow a prospective customer to register with our website. This includes all areas of this website used for the transmission of information between a client and us.
  • is a public websites.

By visiting our website or by using the Elva Platform or the Elva Employer Portal you acknowledge the practices described in this privacy policy.

  1.   This privacy policy covers:

o    anonymous visitors to our website (“Guests”);

o    registered users

o    our clients (and their personnel).

  1.   Please note that certain parts of this privacy policy only apply to registered users and other parts only apply to clients.
  2.   We may change this privacy policy from time to time by updating the website. You should check this page from time to time to ensure you are happy with any changes.


Elva Privacy Principles

  •         Elva is committed to keeping your data safe and secure.
  •         We will only collect and use your information where we have lawful legitimate business reasons to do so.
  •         We will not ask for more information than we need for the purposes for which we are collecting it.
  •         We will update our records when you inform us that your details have altered.
  •         We have implemented and adhere to information retention policies relating to your information.
  •         We will ensure that your information is securely disposed of at the end of the appropriate retention period.
  •         We observe the rights granted to you under applicable privacy and data protection laws.
  •         We will ensure that queries relating to privacy issues are dealt with promptly.
  •         We will ensure there are appropriate measures in place to protect your information regardless of where it’s held and ensure that safeguards are in place before transferring your information to 3rd parties or storage in or outside of the European Economic Area (EEA) or the United Kingdom (UK).

The information we collect from Website users.

  1.   You can browse our website as a guest without giving us any information, and we won’t know who you are. However, even if you are a guest, please bear in mind that we may:

o    record the areas of our website which you visit and at what times;

o    record information about your activities in using our website;

o    collect information about your computer, such as which browser you are using, your network location, your operating system, your IP address and the type of connection you are using (e.g. broadband, mobile etc.);

  1.   We collect the information above by using cookies. Please see our Cookies Policy which explains what cookies we use on our website, why we use them and how you can control them.
  2.   Additional services are available once you register with us and login to our website. In this case, we will know who you are, your activities on our website and information about your computer may be linked to you on our systems. We may retain copies of any correspondence you send us, details of your registration
  3.   We also store data that you submit to us via email and through our contact form and email subscription sign-up form on our website.
  4.   We may occasionally run promotional competitions and giveaways that may require you to submit your personal information to enter. Your data may be stored and processed to record entry to such events and to select winners at random.

The information we do collect from people registering as a Elva user.

The types of information we may request from you are:​

  •         your passwords and security question answers;
  •         information about your activities in using our website.


The information we do collect from clients.

The types of information we may request from you are:

  •         your contact information – including your name, business address, postcode and other contact information such as your business email address and telephone/mobile number;
  •         job title;
  •         company name;
  •         company registration number;
  •         size of workforce;
  •         company’s industry;
  •         employees’ salary payment date;
  •         names and work email addresses of employees;
  •         other employee or information including personal information relating to your employees
  •         information about your activities in using our website.

The information collected from clients about their employees.

  1.   Clients will provide information about their employees to us or one of our third-party service providers as set out below.
  2.   Clients may provide the name and work email addresses of their employees or members to us so that we can invite them to register on the Elva Platform.


The types of information we may receive about an employee from their employer are:

  1.   contact information – including your name, address, postcode, and other contact information such as email address and telephone/mobile number;

o    your employer, employment, and salary details;

o    the bank or building society account details

o    your employment end date and notice requirements;

The information from other sources

We may also receive and hold information from third-parties that deliver products and services on our behalf.

What do we do with the information we collect?

  1.   We store and use this information to:

o    make our website available to you and to identify and provide details of the products and services which you may be interested in;

o    enrich your experience and interaction with our website by allowing you to store your details so that your preferences are retained when you revisit our website;

o    analyse site usage and improve our services;

o    deliver to you any administrative notices, alerts and communications relevant to your use of the services;

o    contact you from time to time to inform you about new features, to troubleshoot problems, and to help protect you against fraud or other criminal activity;

o    carry out product development, statistical analysis and market research and to improve our products and services;

o    for customer service, including answering questions and responding to feedback and complaints;

  1.   We may also use your data, in anonymised and aggregated form only, to carry out an analysis of and compile reports on the financial wellbeing of a client’s workforce.

3.We may also process data under the lawful basis of legitimate interests.

Who do we share your information with?

  1.   We won’t provide your personal information to other companies for their marketing purposes unless you have given us your consent. However, we may aggregate anonymised information based on your personal information and disclose this to advertisers and other third parties.
  2.   We may share your personal information with companies and other third parties performing services on our behalf (for example credit reference agencies, the Portal Provider, customer relationship management providers or other service providers) who will only use the information to provide that service. We may also share your personal information with other members of our corporate group, or a purchaser or potential purchaser of our business. We may also share your information with online consumer review services, in which case, you may be asked to provide a customer review to help us improve our services.
  3.   In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
  4.   We will not sell or disclose your data to any third party other than as set out in this privacy policy.
  5.   Where it is necessary, or we have gained your consent, we may share your personal information with third parties for the provision of our service.


Where do we store your personal data?

If you are from the EEA the data that we collect from you will be stored within the EEA. If you are from the UK the data that we collect from you will be stored within the UK. The personal data that we collect from you will also be copied, transferred to and stored at, a destination outside the EEA or UK by such third-party providers to act as a back-up, should any of your data become lost, damaged or destroyed. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Marketing and Communications

  1.   We would like to provide you with information about our new products, services, promotions, special offers and other information which we think you may find interesting.
  2.   If you have registered with us or have previously asked us for information on our products or services, provided you have given us your consent, we may send you information on our range of products and services including those delivered directly by Elva or in partnership with other companies by email.
  3.   You have the right to object at any time to our processing of your personal information for direct marketing purposes and If you decide at any time that you no longer wish to receive marketing, emails can unsubscribe using the unsubscribe button on the email.

Your rights

Access to your information and updating your information

You have the right to access data which we hold about you. If you so request, we shall provide you with a copy of your personal information which we are holding. For any further copies which you may request, we will charge a reasonable fee based on administrative costs. Please contact us in writing to us at Customer Services, Elva, Rutland Court, 64 Upper Berkeley St, London, W1H 7QT

Right to object

Where we process your information based on our legitimate interests, you also have the right to object, on grounds relating to your situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.


Your other rights

  1.   You also have the following rights under data protection laws to request that we rectify any personal information which is inaccurate or incomplete.
  2.   You have the right to:

o    request the erasure of your personal information erasure (‘right to be forgotten’);

o    restrict the processing of your personal information to processing to which you have given your consent

Exercising your rights

  1.   You can exercise any of your rights as described in this privacy policy and under data protection laws by contacting at the address given above.
  2.   Except as described in this privacy policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee considering the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.
  3.   Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.


If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: .


We aim to respond within 1 day to all complaints and resolve them as soon as possible. If you submit a complaint, we will try to resolve it, however, if you feel that your complaint has not been resolved to your satisfaction, you can contact the Information Commissioner’s Office on 0303 123 1113.



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